Privacy Policy
1. Introduction
At Ladyboy Shoes (ladyboyshoes.com), we take your privacy seriously and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, process, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
We are dedicated to maintaining your trust by implementing strong privacy principles and data protection practices. By accessing ladyboyshoes.com or providing your personal data through our platform, you acknowledge and agree to the practices described in this Policy.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through ladyboyshoes.com, including those gathered via browsing, registration, purchases, and customer support interactions.
Ladyboy Shoes is the data controller responsible for determining the purposes and means of processing your personal data. For concerns or inquiries relating to this Policy, please contact us at: [email protected].
3. Categories of Data Processed
We collect and process the following categories of personal data:
a. Usage Data
Information automatically collected when you interact with the website, such as browser type and version, IP address, access times, visited pages, referring URLs, session duration, and other diagnostic data.
b. Account Data
Data you provide upon registration or placing an order, including your full name, email address, mailing address, telephone number, and account settings.
c. Profile Data
Details related to your personal preferences, shopping behavior, product interests, and interaction history, aimed at improving your experience on ladyboyshoes.com.
d. Communication Data
Information related to inquiries or correspondence with us, including customer support requests, submitted forms, email threads, and any documentation shared in the course of communications.
e. Technical Data
Details about devices used to access the site, including device identifiers, system configuration settings, operating system, browser plug-ins, internet service providers, and other technical properties.
f. Transaction Data
Payment and purchase information, including billing and shipping data, order details, payment confirmations, and delivery tracking data. Payment data is processed by compliant third-party payment processors.
g. Preference Data
Marketing and personalization preferences, newsletter subscriptions, opt-in/opt-out statuses, and interests related to products or categories.
4. Legal Bases for Processing Personal Data
We rely on the following legal grounds for processing your personal data:
– Contractual Necessity: To fulfill contractual obligations, such as processing orders, delivering goods, and administering your account.
– Consent: For sending marketing materials and optional services where explicit consent is required. You may withdraw your consent at any time.
– Legitimate Interests: To improve website functionality, prevent fraud, maintain security, and enhance the user experience, provided such interests are not overridden by your rights and interests.
– Legal Obligation: When processing is necessary to comply with applicable statutory or regulatory requirements.
5. Your Rights
Subject to applicable law, you have the following rights with respect to your personal data:
– Right of Access: Request access to your personal data and obtain a copy.
– Right of Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data in specific circumstances.
– Right to Restrict Processing: Request limitation on processing under certain conditions.
– Right to Data Portability: Request to receive your data in a structured, machine-readable format or to transmit it to another controller.
To exercise any of these rights, please contact us at [email protected]. We reserve the right to verify your identity before fulfilling your request.
6. Security Measures
We implement strict technical and organizational measures designed to protect your personal data. These include:
– End-to-end encryption during data transmission and storage
– Multi-layered access controls and authentication protocols
– Regular security audits, penetration testing, and platform updates
– Staff training on data protection awareness and incident response
– Backup and disaster recovery mechanisms to prevent data loss
7. International Transfers
Where personal data is transferred outside the European Economic Area (EEA) or other regions with data protection laws, such transfers are conducted in accordance with lawful data transfer mechanisms, including:
– Standard Contractual Clauses (SCCs) approved by the European Commission
– Adequacy decisions from regulatory bodies for specific jurisdictions
– Additional contractual, organizational, and technical safeguards
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.
– Usage Data: Retained for up to 24 months for analytics and security
– Account Data: Retained for the duration of your account and an additional 6 years for record-keeping
– Profile Data: Retained for a maximum of 3 years of inactivity
– Communication Data: Retained for 3 years to manage support history
– Technical Data: Retained for up to 18 months for operational improvement
– Transaction Data: Retained for 7 years for audit and compliance purposes
– Preference Data: Retained until you change or withdraw your preferences
9. Cookie Policy
Our website uses cookies and similar technologies to optimize user experience. Cookies are small files stored on your device for various functions. We use the following types:
– Essential Cookies: Necessary for website functionality and core features (e.g., account login, cart access)
– Functional Cookies: Enhance usability and remember user preferences
– Analytics Cookies: Provide statistical insights into site usage, helping us improve content and performance
– Performance Cookies: Track aggregated site behavior, such as page load times and responsiveness
10. Cookie Management and Compliance
Upon your first visit to ladyboyshoes.com, you are presented with a cookie consent banner in compliance with GDPR and CCPA. You may manage your cookie preferences through our cookie settings panel at any time or adjust your browser settings to accept or reject cookies.
Residents of the European Union and California have the right to opt out of the sale or sharing of personal data tracked through cookies. We honor your privacy settings and offer transparent cookie categorization and control options.
11. Protection for Children Under 13
Our website is not intended for children under the age of 13, and our services are not directed to them. We do not knowingly collect personal data from children under 13. If we become aware that such data has been provided without parental consent, we will delete it promptly. Parents or guardians who believe their child has submitted data may contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to modify this Privacy Policy to reflect operational, legal, or regulatory changes. Any updates will be posted on this page. Where required, we will notify users of significant changes through direct communication or notice on the website. Continued use of ladyboyshoes.com constitutes acknowledgment of the updated Policy.
13. Contact Us
If you have any questions about this Privacy Policy, the processing of your personal data, or would like to exercise your privacy rights, please contact us at:
Email: [email protected]
We are committed to full compliance with applicable data protection laws, including the GDPR and CCPA, and will address any concerns or complaints in a timely and lawful manner.