Privacy Policy
At ladyboyshoes.com (“we,” “our,” or “us”), we are firmly committed to safeguarding the privacy and personal data of all users who engage with our website and services. Your trust is paramount to us, and we recognize the importance of maintaining the confidentiality, integrity, and security of your information. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws and regulations.
1. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and customers accessing our website at ladyboyshoes.com and any services, content, or transactions associated with it. For the purposes of the GDPR, ladyboyshoes.com is the data controller of your personal data, meaning we determine the purposes and means of processing that data.
For users residing in California, this notice serves as a supplement to our data practices consistent with the CCPA.
Should you have any questions relating to this privacy policy or your personal data, you may contact us at [email protected].
2. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a. Usage Data – includes information about your visit and usage patterns on ladyboyshoes.com, such as IP address, browser type and version, device type, operating system, session duration, pages visited, referring websites, and time-zone settings.
b. Account Data – includes your full name, billing and shipping addresses, email address, and telephone number collected when you create an account or make a purchase.
c. Profile Data – includes your preferences, purchase history, product interests, account settings, browsing behavior, and wishlists.
d. Communication Data – includes any information you submit through forms, live chat, email, or customer support portals, and our communications related thereto, including timestamps.
e. Technical Data – includes device identifiers, internet service provider data, system and security configurations, error reports, log files, and diagnostics data.
f. Transaction Data – includes payment information (limited to non-sensitive identifiers where processed via third-party processors), shipping information, order details, order tracking, and receipts.
g. Preference Data – includes your consents to marketing and communications, subscription choices, feedback, and survey responses.
3. Legal Bases for Processing (GDPR)
We process your personal data lawfully under one or more of the following legal bases:
– Consent: Where you have provided clear and affirmative consent to the processing of your personal data for a specific purpose.
– Contract: Where processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling an order).
– Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, except where overridden by your fundamental rights and freedoms (e.g., fraud prevention, service improvement, marketing).
4. Your Rights
In accordance with applicable data protection laws, you may exercise the following rights:
– Right of Access – You have the right to request access to the personal data we hold about you.
– Right of Rectification – You may request correction of inaccurate or incomplete data.
– Right to Erasure – You may request deletion of your personal data, subject to certain exemptions.
– Right to Restriction – You may request the temporary or permanent cessation of processing your data.
– Right to Data Portability – You may request that your data be provided in a structured, machine-readable format or transferred to another data controller.
– Right to Object – You may object to the processing of your personal data for direct marketing or legitimate interests.
– Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will verify and respond to your request in accordance with applicable legal requirements.
5. Security Measures
We implement industry-standard administrative, technical, and organizational security measures to protect your information, including but not limited to:
– Encryption of data at rest and in transit
– Role-based access controls to minimize internal access
– Secure data backups and disaster recovery planning
– Ongoing staff training in data privacy and security protocols
– Periodic risk assessments and vulnerability scanning
While no security system is impenetrable, we continuously assess and improve our safeguards to protect the confidentiality and integrity of your data.
6. International Data Transfers
Your data may be processed or stored outside of your country of residence, including in jurisdictions that may not provide the same level of data protection. Where such transfers occur, especially involving users in the European Economic Area (EEA), we implement appropriate safeguards, such as the use of Standard Contractual Clauses approved by the European Commission and data processing agreements compliant with applicable laws.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and in accordance with the following general guidelines:
– Account Data – retained for the life of the user account and up to 5 years following account closure.
– Transaction Data – retained for at least 7 years to meet accounting and tax laws.
– Communication Data – retained up to 3 years for quality assurance and legal defense.
– Usage, Technical, and Preference Data – retained for analytics and system improvements for no more than 2 years.
Where data is no longer necessary, it will be securely deleted or anonymized.
8. Cookie Policy
ladyboyshoes.com uses cookies and similar technologies to enhance functionality, improve user experience, and analyze website traffic. Cookies fall into the following categories:
– Essential Cookies: Necessary for the operation and navigation of our website and checkout processes.
– Functional Cookies: Enable site preferences and user customizations (e.g., currency selection, language).
– Analytics Cookies: Collect aggregated information on user behavior (e.g., page views, session duration) to help us improve content and functionality.
– Performance Cookies: Optimize website speed and load balancing.
Cookies do not allow us to access your computer or any information other than what you choose to share with us.
9. Cookie Management and Compliance
Upon visiting ladyboyshoes.com, you are offered a choice to accept or manage cookies via a consent banner, in line with GDPR and CCPA requirements. You may also configure your browser or device settings to disable or delete cookies at any time. Disabling certain cookies may impact the availability of some website functionality.
We honor browser-based Do Not Track settings and respect applicable consumer opt-out preferences. You can also opt out of interest-based advertising through tools provided by the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).
10. Children’s Privacy
Our website and services are not directed to or intended for use by individuals under the age of 13. We do not knowingly collect, process, or store personal information from persons under 13. If we become aware that a child under 13 has provided personal data, we will take reasonable steps to delete such data promptly. Parents or guardians who believe that we may have unintentionally collected their child’s information should contact us at [email protected].
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Material changes, where required by law, will be communicated to users through prominent notices or by email when appropriate. We encourage you to review this Privacy Policy periodically for the latest information on our data privacy procedures.
12. Contact Information
For any privacy-related inquiries, data subject requests, or complaints regarding our use of your data, please contact:
Email: [email protected]
You may also contact your local data protection authority for further rights or remedies available to you under applicable law.
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We are committed to maintaining a privacy-first approach and complying fully with all applicable data protection regulations. If you have any concerns or questions regarding your data and how it is handled, please do not hesitate to get in touch with us at [email protected].